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Offers articles, papers, lectures, and notes touching on a wide range of topics, but which focus on the author's overriding message: quality and operations are all about systems, not individual performance; the system has to be designed so that the worker can perform well.
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The Essential Deming: Leadership Principles from the Father of Quality, W. Edwards Deming
- Language
- Released
- 2012
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- (Hardcover)
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