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- 261 pages
- 10 hours of reading
More about the book
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
Book purchase
ITIL Continual Service Improvement, Various authors
- Language
- Released
- 2011
- product-detail.submit-box.info.binding
- (Paperback)
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