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"A sound service strategy is essential in the creation of high quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers. This book is a major strength of the new ITIL library. It introduces the service lifecycle and encourages the development of a business perspective. Whether you are a service provider or a business customer, this book guides you through the choices that you need to achieve service excellence..."--Publisher description
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ITIL Service Strategy, Various authors
- Language
- Released
- 2011
- product-detail.submit-box.info.binding
- (Paperback)
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- Title
- ITIL Service Strategy
- Language
- English
- Authors
- Various authors
- Publisher
- Stationery Office/Tso
- Released
- 2011
- Format
- Paperback
- Pages
- 469
- ISBN10
- 0113313047
- ISBN13
- 9780113313044
- Series
- Rating
- 3.4 out of 5
- Description
- "A sound service strategy is essential in the creation of high quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers. This book is a major strength of the new ITIL library. It introduces the service lifecycle and encourages the development of a business perspective. Whether you are a service provider or a business customer, this book guides you through the choices that you need to achieve service excellence..."--Publisher description