Sold out
Parameters
- 294 pages
- 11 hours of reading
More about the book
Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.
Book purchase
The lean toolbox for service systems, John Bicheno
- Language
- Released
- 2008
- product-detail.submit-box.info.binding
- (Paperback)
We’ll email you as soon as we track it down.
Payment methods
No one has rated yet.