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- 294 pages
- 11 hours of reading
More about the book
Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.
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The lean toolbox for service systems, John Bicheno
- Language
- Released
- 2008
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- (Paperback)
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- Title
- The lean toolbox for service systems
- Language
- English
- Authors
- John Bicheno
- Publisher
- PICSIE
- Released
- 2008
- Format
- Paperback
- Pages
- 294
- ISBN10
- 0954124448
- ISBN13
- 9780954124441
- Series
- Description
- Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.