The Six Sigma Memory Jogger II

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This valuable pocket guide opens your team members' minds to the power of Six Sigma to close the value gap between you and your competitors. It begins with an overview and introduction to Six Sigma concepts, primary terminology, and the basics of the DMAIC method. This guide presents forty-one Six Sigma tools including the CTQ (Critical To Quality) Tree, FMEA (Failure Mode and Effects Analysis), Kano Model, MSA (Measurement Systems Analysis), process sigma, regression, SIPOC (Suppliers, Inputs, Process, Outputs, Customers), Six Sigma Storyboard, VOC Data-Collection System, and y= f (x) formula. An easy-to-follow, step-by-step approach makes the Six Sigma process transparent to users, with speed bumps identified and explained to aid immediate understanding. The text is enriched with diagrams, charts, and tables.