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- 216 pages
- 8 hours of reading
More about the book
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
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Service design: From insight to implementation, Andy Polaine, Lavrans Løvlie, Ben Reason
- Language
- Released
- 2013
- product-detail.submit-box.info.binding
- (Hardcover)
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- Title
- Service design: From insight to implementation
- Language
- English
- Authors
- Andy Polaine, Lavrans Løvlie, Ben Reason
- Publisher
- Rosenfeld Media
- Released
- 2013
- Format
- Hardcover
- Pages
- 216
- ISBN10
- 1933820330
- ISBN13
- 9781933820330
- Series
- Tags
- Non-Fiction, Art & Culture, Business, Business & Management, Technology & Engineering, Design, Technology, School, Management & HR, Marketing & Sales, Research
- Rating
- 4.05 out of 5
- Description
- Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.