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Explains how an organisation can achieve a consistently excellent customer service experience. Examines the vital role of middle-management, the importance of training and staff advancement, and looks at how to assess your customer experience.
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The Cult of Customer Excellence, Oke Eleazu
- Language
- Released
- 2016
- product-detail.submit-box.info.binding
- (Paperback)
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- Title
- The Cult of Customer Excellence
- Language
- English
- Authors
- Oke Eleazu
- Publisher
- LID Publishing
- Released
- 2016
- Format
- Paperback
- ISBN10
- 1910649546
- ISBN13
- 9781910649541
- Series
- Rating
- 4.25 out of 5
- Description
- Explains how an organisation can achieve a consistently excellent customer service experience. Examines the vital role of middle-management, the importance of training and staff advancement, and looks at how to assess your customer experience.