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What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.
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What's the Secret? to Providing a World-class Customer Experience, John R. DiJulius
- Language
- Released
- 2008
- product-detail.submit-box.info.binding
- (Hardcover)
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- Title
- What's the Secret? to Providing a World-class Customer Experience
- Language
- English
- Authors
- John R. DiJulius
- Publisher
- John Wiley And Sons Ltd
- Released
- 2008
- Format
- Hardcover
- ISBN10
- 0470196122
- ISBN13
- 9780470196120
- Series
- Rating
- 3.9 out of 5
- Description
- What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.