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Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service.
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The Big Book of Customer Service Training Games, Peggy Carlaw, Vasudha Kathleen Deming
- Language
- Released
- 2006
- product-detail.submit-box.info.binding
- (Paperback)
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- Title
- The Big Book of Customer Service Training Games
- Language
- English
- Authors
- Peggy Carlaw, Vasudha Kathleen Deming
- Publisher
- McGraw-Hill Education - Europe
- Released
- 2006
- Format
- Paperback
- ISBN10
- 0077114760
- ISBN13
- 9780077114763
- Category
- Business and Economics
- Description
- Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service.