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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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The Big Book of Customer Service Training Games, Peggy Carlaw, Vasudha K. Deming
- Language
- Released
- 1998
- product-detail.submit-box.info.binding
- (Paperback)
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- Title
- The Big Book of Customer Service Training Games
- Language
- English
- Authors
- Peggy Carlaw, Vasudha K. Deming
- Publisher
- McGraw-Hill Education
- Released
- 1998
- Format
- Paperback
- Pages
- 209
- ISBN10
- 0070779740
- ISBN13
- 9780070779747
- Series
- Rating
- 3.75 out of 5
- Description
- Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.