Basic contributions of queueing theory

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Focusing on queuing theory, this work explores its implications for organizational processes and decision-making in administration and management. It is structured in three stages: detailing the contributions of queuing theory, understanding its relevance to management, and interpreting its applications. Key categories discussed include service efficiency, customer satisfaction, decision-making assertiveness, employee engagement, and organizational sustainability. The aim is to establish effective mechanisms for managing waiting lines, reducing delays, and minimizing costs.