The Service Profit Chain
Authors
More about the book
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A.
Publication
1997, hardcover with dust jacketCondition
- As newSold out
- Good€4.15
- Damaged€2.89
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There are currently of book The Service Profit Chain (1997) in stock.