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Provides the fundamentals and concepts of good telephone service, and discusses how to handle irate customers, take meaningful messages, and screen calls
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Great Customer Service on the Telephone, Kristin Anderson
- Language
- Released
- 1992
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- (Paperback)
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- Title
- Great Customer Service on the Telephone
- Language
- English
- Authors
- Kristin Anderson
- Publisher
- Amacom Books
- Released
- 1992
- Format
- Paperback
- ISBN10
- 081447795x
- ISBN13
- 9780814477953
- Series
- Rating
- 3.45 out of 5
- Description
- Provides the fundamentals and concepts of good telephone service, and discusses how to handle irate customers, take meaningful messages, and screen calls