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Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
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Up your Service!: Strategies and Action Steps to Delight your Customers Now!, Ron Kaufman
- Language
- Released
- 2005
- Binding
- (Paperback)
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- Title
- Up your Service!: Strategies and Action Steps to Delight your Customers Now!
- Language
- English
- Authors
- Ron Kaufman
- Publisher
- Ron Kaufman
- Released
- 2005
- Format
- Paperback
- Pages
- 298
- ISBN10
- 9810529597
- ISBN13
- 9789810529598
- Series
- Rating
- 3.95 out of 5
- Description
- Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.