The Problem Solving Memory Jogger

More about the book

The Memory Jogger 2 presents a concise 7-step problem-solving model that utilizes quality tools to address process issues. In response to requests from training and quality managers for more guidance, GOAL/QPC developed The Problem Solving Jogger. This pocket guide accelerates the pursuit of improved business processes by outlining a systematic approach based on the Deming Plan-Do-Check-Act Cycle. It demonstrates how to apply quality improvement tools within a problem-solving framework, recommending specific tools for each step. The guide emphasizes the significance of a structured problem-solving approach, detailing the model and its sub-steps. It includes a case example illustrating how a team effectively utilized these tools to enhance a real-world business process, along with another example on creating a problem-solving storyboard. Tailored for both novice and experienced users, it features a special section that enhances each step with 7 MP tools and creativity techniques. Additionally, organizations can personalize the guide by adding their logo and mission statement, making it a versatile resource for empowering teams in identifying and resolving process issues, implementing the 7-step model, and exploring advanced problem-solving strategies.