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Beyond "Hello"

A Practical Guide for Excellent Telephone Communication and Quality Customer Service

More about the book

This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.

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Beyond "Hello", Jeannie Yee Davis, Pat Landaker

Language
Released
1999
product-detail.submit-box.info.binding
(Paperback),
Book condition
Damaged
Price
€6.09

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