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More about the book
After completing this course, you will have the critical skills to recognize, reward, and reinforce top-quality service performance, close the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive in any industry.
Book purchase
Measuring Customer Satisfaction, Richard F. Gerson, Paradigm Education
- Language
- Released
- 1993
- Binding
- (Paperback),
- Book condition
- Very Good
- Price
- €6.49
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- Title
- Measuring Customer Satisfaction
- Language
- English
- Authors
- Richard F. Gerson, Paradigm Education
- Publisher
- Crisp Publications Inc
- Released
- 1993
- Format
- Paperback
- Pages
- 112
- ISBN10
- 1560521783
- ISBN13
- 9781560521785
- Series
- Categories
- Tags
- Description
- After completing this course, you will have the critical skills to recognize, reward, and reinforce top-quality service performance, close the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive in any industry.