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The Nordstrom Way to Customer Experience Excellence

Creating a Values-Driven Service Culture

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224 pages
8 hours of reading

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Earlier edition published as: The Nordstrom way to customer service excellence: a handbook for implementing great service in your organization.

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The Nordstrom Way to Customer Experience Excellence, Robert Spector, Patrick McCarthy

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Released: 2017
Binding: (Paperback)

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Title: The Nordstrom Way to Customer Experience Excellence
Subtitle: Creating a Values-Driven Service Culture
Language: English
Authors: Robert Spector, Patrick McCarthy
Publisher: John Wiley & Sons Inc
Released: 2017
Format: Paperback
Pages: 224
ISBN10: 1119375355
ISBN13: 9781119375357
Series
Categories: Fiction
Non-Fiction Social Sciences Law
Non-Fiction Business & Management Economics
Non-Fiction Business & Management Management & HR
Non-Fiction Art & Culture Fashion
Non-Fiction Self-Help Entrepreneurship
Tags: Business, USA, Fashion Themes, Leadership, Marketing and PR, Industry, Corporate Culture
Description: Earlier edition published as: The Nordstrom way to customer service excellence: a handbook for implementing great service in your organization.