The book explores the connection between customer satisfaction and stable employment within Volkswagen, emphasizing that every employee has a customer to serve. It highlights the importance of adapting to rapidly changing markets while maintaining a focus on meeting customer needs to ensure job security and growth. Through this lens, the narrative delves into strategies for enhancing customer experiences and the impact on workforce stability.
Gaining more employment needs the customer - while markets are changing fast. Volkswagen will achieve stable employment through customer satisfaction: Every working place has its customer. The title The Company that Breathes stands for a new general strategy of Volkswagen AG. The company and the employees had to adopt this strategy. In this book the author, Director and Member of the Board of Volkswagen AG, describes this strategy with all details of flexibility in time and staff management. Although the systems vary worldwide, this strategy can be looked at as a revolution in work management for European and US companies.