The book emphasizes the importance of standing out in a competitive workplace and highlights the power individuals have to influence their own success. It encourages readers to take proactive steps daily to improve their chances of achieving their goals and making a lasting impression.
The guide presents the FIRST approach to effectively manage interactions with difficult bosses, emphasizing strategies such as flying under the radar and standing one's ground. It offers practical tactics to navigate various challenging boss types, including those who are rude, incompetent, or disrespectful. Unique strategies like "Coveting Your Butt 101" and "The Straw Man Strategy" equip employees with tools to maintain professionalism and protect their interests in a toxic work environment.
Realistic, practical solutions to dealing with difficult customers through LESTER, a six-step guide to solving difficult situations.