the process KPIs create the transparencyrequired to optimise them continuously. These KPIs make it possible to take a critical view at the development over time and they enable the firm to determine its current positioncompared to other companies. IGC's „Controlling Process KPIs“ working group, comprising representativesfrom industry, education and consulting and headed by MirkoWaniczek, Senior Manager and Practice Lead Controlling & Finance atContrast Management-Consulting, DEVELOPED PROCESS KPIS FOR THECOMPREHENSIVE PERFORMANCE MEASUREMENTin the dimensions of time, quality and costs for the ten main processes of IGC's controlling processmodel. Process KPIs suitable in practice for measuring performanceare explained and summarised in the form of process scorecards. CONTENTS: ten main processes- Strategic Planning- Operational Planning and Budgeting- Forecasting- Cost Accounting- Management Reporting- Project and Investment-Controlling- Risk Management- Function Controlling- Management Support- Enhancement of Organisation, Processes, Instruments and Systems
