Dayle M. Smith Book order (chronological)

Being an effective communicator is essential in business today. The authors of this book believe that as a communicator, the verbal tools used are more important than the number of terms known. This book takes an explain it-try it-evaluate it-perfect it approach to communication instruction to teach readers the essential writing and speaking skills necessary to excel in business. Coverage includes all aspects of intercultural communication, gender-related issues, technology, media, crisis and conflict resolution, as well as communication skills for leadership and team-building.

Effective motivation is a leadership quality that starts with a command of communication skill. Methods for communicating enthusiasm to workers on your team, defining long-term and short-term goals, promoting cooperation among team members, and inspiring them to meet or exceed department or company goals are all included. Approx.

The authors point out 12 difficult personality types that can be found in business environments, then offer tips to help readers understand what makes them tick and how to best cope with them. Advice includes methods for transforming potential problems into "getting-ahead" advantages.