A collection of ten magical tales from around the world, from Australia to the Shetland Isles. These are stories where people fly, a hare grants a wish, a child is found in a seashell, fruits become precious jewels, and seals cast off their skins to become beautiful human creatures.
This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone.
Carnegie Medalist Mal Peet and his wife, Elspeth Graham, team up for a captivating, lushly illustrated tale evoking a Chinese legend. (Age 4 and up) A Junior Library Guild Selection Tashi lives in a tiny village at the foot of the mountains, below the tea plantations where her mother works. When her mother falls ill, Tashi goes alone to the plantation, hoping to earn money for the doctor. But she is far too small to harvest the tender shoots, and her clumsy efforts anger the cruel Overseer. She is desolate, until -- chack-chack-chack! -- something extraordinary happens. Inspired by a centuries-old legend of tea-picking monkeys, here is a richly told tale full of vivid characters: the heartless Overseer, the enigmatic Royal Tea Taster, and -- far away -- an empress with a penchant for tea.
Retells the story of Gawain's quest for the Green Chapel and his puzzling encounters with Sir Bercilak and his lady.
After a horrible hag saves King Arthur's life by answering a riddle, Sir Gawain agrees to marry her and thus releases her from an evil enchantment.
