Steve Portigal Books

Focusing on the intricacies of user interviewing, this updated edition emphasizes the importance of structured research and logistics in achieving business objectives. Steve Portigal delves into effective interviewing techniques, documentation, and data analysis, illustrating how the choice of words and interviewer behavior can shape outcomes. Additionally, it highlights the significance of applying research findings to enhance business impact and includes insights on Research Operations, making it a comprehensive guide for practitioners.

User research war stories are personal accounts of the challenges researchers encounter out in the field, where mishaps are inevitable, yet incredibly instructive. Doorbells, Danger, and Dead Batteries is a diverse compilation of war stories that range from comically bizarre to astonishingly tragic, tied together with valuable lessons from expert user researcher Steve Portigal.

Interviewing is a foundational user research tool that people assume they already possess. Everyone can ask questions, right? Unfortunately, that's not the case. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. You'll move from simply gathering data to uncovering powerful insights about people. Interviewing Users will explain how to succeed with interviewing, including: * Embracing how other people see the world * Building rapport to create engaging and exciting interactions * Listening in order to build rapport. With this book, Steve Portigal uses stories and examples from his 15 years of experience to show how interviewing can be incorporated into the design process, helping you learn the best and right information to inform and inspire your design.