Behar Howard Books

“At Starbucks, the coffee has to be excellent, from the sourcing and growing to the roasting and brewing. The vision has to be inspiring and meaningful. Our finances have to be in order. But without people, we have nothing. With people, we have something even bigger than coffee.” Howard Behar, a senior executive at Starbucks, emphasizes the importance of people over profits in shaping the company’s culture. He coached leaders at all levels, helping Starbucks become a world-renowned brand. Behar reveals ten guiding principles of leadership, starting with the belief that viewing employees and customers as human beings fosters exceptional results. Treating staff as individuals rather than labor costs leads to greater achievements, while seeing customers as people to serve creates lasting connections. He shares pivotal moments in Starbucks’ history, highlighting the need to maintain this culture amid rapid growth. Key principles include: - Know Who You Are: Clarity in values and goals fuels passion. - Think Independently: Encourage independent thinking by breaking down unnecessary rules. - Be Accountable: Embrace transparency and responsibility. - Take Action: Balance passion, purpose, and persistence in decision-making. As work becomes less hierarchical and more relationship-focused, these principles of personal leadership are increasingly vital. This book provides a roadmap for effective leadership in today’s interconnected w

MICHEL FALCON DEVELOPED HIS PEOPLE-FIRST CULTURE(TM) PHILOSOPHY...over the course of his remarkable career: from working as a $10-per-hour call center agent, to starting an advisory company with big name clients such as Verizon and Alfa Romeo, to starting restaurants and venues in downtown Toronto, Canada. Now, in People-First Culture(TM), Falcon shares his proven method of focusing on employees and customers to create a profitable, admired, and truly enduring brand. His strategies will help your company to grow in revenue and profitability, with effective processes built out of a clear purpose.Learn how to create a People-First Culture(TM) and discover the success that comes from putting customers and employees first.

Компания должна рассматривать и своих сотрудников, и своих клиентов прежде всего как людей, тогда все остальное придет само собой – такова основная идея этой книги. Если руководитель относится к сотрудникам как к партнерам, а не как к одному из ресурсов, те добиваются фантастических результатов, если он видит в клиентах не источник дохода, а людей, которым он оказывает услугу, те возвращаются снова и снова. Автор формулирует десять основных принципов лидерства, ориентированного на человека, и подробно разбирает их, приводя многочисленные примеры из истории сети кофеен Starbucks.