Mr. Damelio is a consultant and author dedicated to helping organizations strengthen operations, increase productivity, and enhance customer satisfaction. His expertise lies in process improvement and change management, particularly for knowledge-intensive work. He focuses on guiding leaders in planning, implementing, and measuring the results of major organizational change and improvement initiatives.
Since the benchmark first edition of this volume, many more organizations have become familiar with, and are using systematic improvement approaches such as Six Sigma. Thoroughly revised & updated to keep pace with new developments, this text explains how process maps are often the foundation of such approaches