Terry Ravenscroft is one of the world’s most troublesome passengers, if his letters are to be believed. But are they? He is probably the only man who has ever requested the recipe for an airline’s lasagna or wanted to enjoy his flight with an inflatable rubber woman sat on his knee. Prepare to meet the man who must have his diet of stir-fried mulberry leaves accommodated and the man who left his false teeth on a flight and is sure he recognized them on a later flight—in a flight attendant's mouth. Ravenscroft's correspondence tackles travel annoyances like excess baggage charges alongside more surreal letters, such as the one starting out asking an Australian airline if they offer an authentic Australian experience (for instance, Australian cuisine or in-flight movies) which then moves on to the question of at what age a baby is safe from being swallowed by a dingo.
Terry Ravenscroft Books


Dear Customer Services
- 208 pages
- 8 hours of reading
No company is safe from the odd and incisive wit of Terry Ravenscroft, and in this uproarious collection of epistles he targets the world’s biggest food and drink companies. Kellogg's, Mars, Heinz, and Cadbury, among others, receive communiqués from Terry on issues ranging from quality, pricing, and taste to advertising campaigns as well as problems such as an inability to find the nuts in Nutella spread "despite going through it with a fine tooth comb." Combining hysterical premises with sly nods to the megalomania of global corporations, this is the perfect compendium for anyone who has ever wanted to really speak their minds to big business.