Tom Davenport is a distinguished scholar whose work has been instrumental in defining key business concepts such as business process reengineering and analytical competition. He possesses a unique ability to translate complex ideas into actionable strategies, guiding organizations toward more intelligent decision-making and enhanced performance. His extensive research and publications explore the frontiers of knowledge management and the productivity of the knowledge worker. Davenport's insights provide a compelling framework for understanding and navigating the modern business landscape.
This easy-to-use guide provides a practical framework, complete with a set of tools and techniques, to successfully implement business process management projects. This edition includes checklists of all phases and steps, summaries of tools per phase, and an overview of business process trends.