Annie Townend Book order (chronological)

This latest edition of the UK's number one best-selling introduction to sociology for 2nd year A level students is fully revised and updated to fit the AQA A level specification perfectly. Written by an outstanding author team, it provides everything students need for success in the second year of the course and in the A level exams.

This book focuses upon what is assertiveness and how this can be developed in the organisation. It identifies the benefits of having assertive employees and the differences in assertiveness as a result of age, gender, culture, etc. The book also looks at the role of assertiveness in managing conflict, conducting performance appraisals, discrimination and bullying, with the use of compelling case study material.