This book offers accessible and practical strategies and solutions to guide untrained mediators and readers on effective ways to resolve disputes and conflict, across a wide range of dispute contexts. Drawing together psychological and social scientific theories, the author offers clear guidance for managing conflict in everyday life.
Focussing on practical application of theory and strategy, this book is a comprehensive guide to help all mediators to develop their skills. It discusses new topics and challenges in the mediation process, including conjoint mediation and therapy, a mediator's practice in their personal life and a range of dispute contexts.
A concise text that offers a straightforward, comprehensive collection of mediator skills and strategies. Combines hands on advice, theory and practical examples for novice and experienced mediators.