Jacob Morgan is a leading authority on leadership, the employee experience, and the future of work. Through his books, speaking engagements, and online education platform, he guides individuals and organizations in navigating the rapidly evolving world of work. His work, focusing on futurist thinking and innovative approaches, is endorsed by top global leaders and featured in prominent publications. Morgan's vision emphasizes understanding and adapting to upcoming changes, shaping the future landscape of the workplace.
Throughout the history of business employees had to adapt to managers and managers had to adapt to organizations. In the future this is reversed with managers and organizations adapting to employees. This means that in order to succeed and thrive organizations must rethink and challenge everything they know about work.
This comprehensive research-based guide explores how to optimize the three fundamental environments that shape employee experience, fostering an organization where individuals are eager to contribute their best. It outlines a step-by-step process for purposefully designing a work experience that cultivates a genuinely engaged workforce, ultimately enhancing business performance. The book begins with a primer on the evolution and current landscape of employee experience optimization, then delves into the physical, technological, and cultural environments that influence it. A compelling business case for transforming into an experiential organization is presented, supported by insights from interviews with 150 executives, reviews of 150 studies, and analysis of over 250 global organizations. Additionally, it provides practical guidance on integrating employee experience into the organizational framework to achieve tangible results. A rich collection of case studies and firsthand examples from industry leaders offers invaluable insights into how exceptional employee experiences create a competitive edge in attracting talent, what employees prioritize in culture, technology, and physical workspaces, and why investing in employee experience is crucial for organizations worldwide to maintain a leading position.