Duncan Todd Book order

The ultimate customer service book that will help you win life-long loyal customers! The 10 Golden Rules of Customer Service is more than a guidebook. It's a transformative journey into the heart of customer service. Drawing on real-world examples and personal experiences, the Duncans share their wisdom and reveal the ten foundational rules that define excellent customer service. Perfect for entrepreneurs, small business owners, corporate business leaders, and customer service professionals, this book offers tangible strategies for embedding these rules into every interaction with your customers, thereby building lasting relationships, boosting customer loyalty, and driving growth. It highlights the value of going above and beyond, illustrating how extraordinary service can turn a dissatisfied customer into your biggest advocate. Key Perfect for readers of Be Our Guest , The Service Culture , and Raving Fans ! "The $6,000 Egg blows up the traditional customer service model and presents a new, exciting, and revolutionary way to win customers for life. Todd and Deb's 10 NEW Golden Rules will transform the bottom line of both he provider and the customer forever!"―Dave Ramsey, New York Times bestselling author and nationally syndicated radio show host

Written by the Wall Street Journal and Business Week best-selling author and leader of one of America's top sales training companies, this book reveals the 10 most common mistakes sales people make, and offers insight on how to avoid them.