Doug Lipp (Books)

Doug Lipp Books

Douglas Lipp is a consultant, speaker, and author specializing in leadership and customer service. His work focuses on developing strong leadership capabilities and creating exceptional customer experiences. Lipp shares his insights through writing and speaking engagements to help organizations achieve success.

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

222 pages
8 hours of reading

3.9(947)Add rating

How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards? This book examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and more.