Jill Dann Book order (chronological)

Specifically tailored to give managers an understanding of how emotional intelligence can help them at work, this guide covers what EI and EQ (emotional quotient) are and how they affect managers and leaders. Managers will also learn how it is useful in developing staff and how it can help in achieving a good work/life balance. Two particularly fascinating chapters cover EI within the contexts of social diversity and conflict resolution.

So called 'soft' business skills have tended in the past to be dismissed as 'airy-fairy', 'touchy-feely' distractions from bottom line necessities. As this book demonstrates however, emotional intelligence provides a measurable framework for improving all aspects of business skills and performance if the heart is listened to as much as the head.