Focusing on the essentials of management theory, this new edition delves into the contributions of key 'quality gurus' who have shaped contemporary practices in quality management. It offers a critical perspective, building on previous editions to provide a comprehensive resource for students and practitioners alike. This book serves as an essential guide for understanding both the theoretical and practical aspects of quality management.
Focusing on the need for a systemic overhaul, this book advocates for a radical transformation in how state services are organized, managed, and owned. It emphasizes leveraging modern information capabilities to enhance performance while addressing the rights and obligations of citizens. The approach aims to create a more efficient and responsive government that meets the needs of its people.
The book presents an innovative approach to organizational design, aiming to harness the advantages of modern information capabilities. It challenges traditional structures and encourages a rethinking of how organizations can operate more effectively in today's digital landscape. By focusing on new methodologies, it seeks to unlock the full potential of information technology to drive success and adaptability within organizations.