The two newest titles in the Essential Managers series, the best-selling single-subject business guides available--are ideal for managers at every level. These compact references demonstrate the techniques and skills useful in every work environment.
Practical techniques show you how to identify and understand difficult people. Clear text and illustrations cover every aspect of gaining co-operation to improve performance. Simple checklists enable you to anticipate problems and find the best solutions for challenging situations. Accessible flow charts and diagrams explore different options for taking action and provide useful examples.