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Peter Hernon

    Tabula Rasa
    Under the Influence
    Delivering satisfaction and service quality : a customer-based approach for libraries
    The Great Rescue
    Outcomes Assessment in Higher Education
    A Terrible Thunder
    • 2022

      Tabula Rasa

      • 102 pages
      • 4 hours of reading

      Peter V. Dugan presents a poet's contemporary view of modern times in the world, the USA, and poetry. Tabula Rasa is a heady brew of poetry. Peter Dugan is one tough-minded poet who cherishes the truth. His words are hammers hitting the page. Tabula Rasa has a creative impulse thaf s organic, a book of poetry to energize the imagination and conscience.

      Tabula Rasa
    • 2017

      Set against the backdrop of World War I, the narrative follows the SS Vaterland, a luxury ocean liner that was interned in New York Harbor when the war began. After being seized by the US Navy in 1917, it was renamed USS Leviathan and transformed into a troop carrier. The ship played a crucial role in transporting thousands of American soldiers to the front lines in France, highlighting the vessel's significant transformation from a luxury liner to a vital military asset during the war.

      The Great Rescue
    • 2005

      A Terrible Thunder

      The Story of the New Orleans Sniper

      • 304 pages
      • 11 hours of reading
      4.1(44)Add rating

      The book recounts the chilling events of a sniper attack in New Orleans on New Year's Eve 1972, where Mark Essex unleashed a wave of violence against police officers. Over the course of a week, the city became a battleground, with hundreds of armed officers and an assault helicopter deployed to confront elusive gunmen. The narrative captures the chaos and fear that enveloped the city during this unprecedented assault, highlighting the intense struggle between law enforcement and a determined assailant.

      A Terrible Thunder
    • 2004

      Outcomes Assessment in Higher Education

      Views and Perspectives

      • 370 pages
      • 13 hours of reading

      Focusing on institutional quality and effectiveness, this book addresses the growing need for accountability in higher education. It offers insights from assessment associations, accrediting bodies, faculty, and librarians involved in outcomes assessment. With practical examples, it guides readers in establishing and applying assessment programs. The diverse perspectives underscore the importance of educational quality through outcomes assessment, emphasizing its permanence in the academic landscape regardless of one's role within the institution.

      Outcomes Assessment in Higher Education
    • 2001

      Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.

      Delivering satisfaction and service quality : a customer-based approach for libraries
    • 1991

      Under the Influence

      The Unauthorized Story of the Anheuser-Busch Dynasty

      • 504 pages
      • 18 hours of reading

      Two journalists tell the story of the Anheuser-Busch corporate monarchy, featuring scandals, sins, and ruthlessness in the pursuit of power and profits.

      Under the Influence