This textbook offers a clear introduction to essential operations management principles, focusing on directing, designing, delivering, and developing operations. It includes updated content, real-life examples, and a new section on responsible operations, making it a valuable resource for undergraduates and postgraduates alike.
This book provides a treatment of operations strategy which is clear and well structured, and seeks to apply some of the ideas of operations strategy to a variety of businesses and organisations.
Everyone manages processes, making each individual an operations manager. This text integrates services and manufacturing operations more comprehensively than any previous Operations Management textbook, making it particularly suitable for an MBA audience from diverse organizational backgrounds. It contextualizes operations management and emphasizes process management, highlighting the prevalence of processes beyond traditional operational areas. Written by leading authors, this comprehensive text demonstrates the relevance and excitement of Operations Management in both business and everyday life. A diagnostic approach equips readers with essential questions to assess and enhance their company's operations. The book includes real-world cases that provide insights into managing operations, while interactive cases allow readers to engage in decision-making processes to tackle operational challenges. A balanced mix of service and manufacturing examples fosters a practical understanding of the material. Additionally, an interactive study guide with videos, animated diagrams, and Excel spreadsheets offers further practical guidance on key concepts. This resource is ideal for students enrolled in practically-oriented MBA, executive MBA, or executive courses in Operations and Process Management.
The third edition of this clearly structured case book has been expanded and updated, and includes an introduction to the analysis of operations management cases. Key areas of operations management are dealt with, including new areas such as operations strategy, performance measurement and TPM.
This text presents both a logical path through the activities of operations management and an understanding of the strategic context in which operations managers work. It features worked examples of techniques discussed in the text.
Textbook written for undergraduate courses in business studies and related subjects.