With over two decades of experience in the mortgage industry, Angel Medina is driven by a core belief in integrity and treating every client like family. His success stems from a commitment to viewing each client's situation from a personal perspective, ensuring the best services to meet their short- and long-term financial goals. Medina is a detail-oriented advisor, always available for his clients, prioritizing a seamless process with what he calls the "WOW" factor—consistently going the extra mile. His ultimate aim is to build lifelong relationships by treating clients as he would his own family.
The narrative explores the diminishing role of the human element in customer service and sales due to the increasing reliance on technology. It highlights the importance of trust, loyalty, and genuine relationships in these interactions, urging a reevaluation of how businesses connect with their customers in an increasingly automated world.