Louise Downe (Books)

Louise Downe Books

Lou Downe's work centers on the creation of design systems and service standards, with a focus on their practical application within public administration. Her writing emphasizes the importance of user-centered design and effective communication within government agencies. She strives to simplify complex systems and make services more accessible to all users. Her approach is rooted in the belief that thoughtful design can fundamentally improve the functioning of public institutions.

Good Services

192 pages
7 hours of reading

4.4(129)Add rating

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.