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Parameters
- 320 pages
- 12 hours of reading
More about the book
Provides practical information on devising service strategies with research narrative. The book is based on the activities of 55 European companies with an excellent reputation for customer service. It also offers a methodology for measuring the level of customer service.
Book purchase
Total Customer Satisfaction, Jacques Horovitz, Michele Jurgens-Panak
- Language
- Released
- 1992
- product-detail.submit-box.info.binding
- (Hardcover)
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- Title
- Total Customer Satisfaction
- Language
- English
- Publisher
- Pitman
- Released
- 1992
- Format
- Hardcover
- Pages
- 320
- ISBN10
- 0273034472
- ISBN13
- 9780273034476
- Series
- Rating
- 5 out of 5
- Description
- Provides practical information on devising service strategies with research narrative. The book is based on the activities of 55 European companies with an excellent reputation for customer service. It also offers a methodology for measuring the level of customer service.