Jacques Horovitz Books

Provides practical information on devising service strategies with research narrative. The book is based on the activities of 55 European companies with an excellent reputation for customer service. It also offers a methodology for measuring the level of customer service.

This book shows you how to clarify your vision of where you want to go. It then shows you how-to get there. Transform your dreams into action and turn your strategy for tomorrow into a plan for today.

Zákazník je vše: 6 pravidel, jak si zachovat zákazníka.