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Focusing on the design and implementation of a post-sales service program, this guide emphasizes the importance of proactively meeting customer needs in a personalized manner. It covers strategies to create a future-proof service approach, making it essential for businesses looking to enhance customer satisfaction and loyalty in a rapidly evolving market.
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The New Customer Experience Management, Ivaylo Yorgov
- Language
- Released
- 2022
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- (Hardcover)
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- Title
- The New Customer Experience Management
- Subtitle
- Why and How the Companies of the Future Address Their Customers' Needs Proactively
- Language
- English
- Authors
- Ivaylo Yorgov
- Publisher
- Taylor & Francis Ltd
- Released
- 2022
- Format
- Hardcover
- Pages
- 136
- ISBN13
- 9781032313443
- Series
- Description
- Focusing on the design and implementation of a post-sales service program, this guide emphasizes the importance of proactively meeting customer needs in a personalized manner. It covers strategies to create a future-proof service approach, making it essential for businesses looking to enhance customer satisfaction and loyalty in a rapidly evolving market.