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Customer Experience Excellence
The Six Pillars of Growth
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Focusing on customer excellence, this book draws insights from top organizations to help readers cultivate seamless and genuine human connections. It emphasizes the importance of making exceptional customer service a habitual practice, encouraging businesses to prioritize authentic interactions that enhance customer satisfaction and loyalty. Through practical strategies, it guides readers in transforming their approach to customer relationships.
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Customer Experience Excellence, David Conway, Tim Knight
- Language
- Released
- 2021
- Binding
- (Hardcover)
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- Title
- Customer Experience Excellence
- Subtitle
- The Six Pillars of Growth
- Language
- English
- Authors
- David Conway, Tim Knight
- Publisher
- Kogan Page
- Released
- 2021
- Format
- Hardcover
- Pages
- 272
- ISBN13
- 9781398601055
- Series
- Categories
- Tags
- Business
- Rating
- 4.65 out of 5
- Description
- Focusing on customer excellence, this book draws insights from top organizations to help readers cultivate seamless and genuine human connections. It emphasizes the importance of making exceptional customer service a habitual practice, encouraging businesses to prioritize authentic interactions that enhance customer satisfaction and loyalty. Through practical strategies, it guides readers in transforming their approach to customer relationships.