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The brand flip : Why customers now run companies and how to profit from it

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"The rise of branding, now fueled by social media, has placed the future of companies firmly in the hands of customers. This is the brand flip, a pan-industry judo throw that's taking down some companies and raising others to the status of superstars ... Neumeier shows you how to make the leap to a consumer-driven future using a mixture of advice and tools presented in a lively graphic format. You'll learn how to make the flip from selling features to selling experience, from cost-based pricing to relationship-based pricing, from value protection to value creation, and from satisfaction to empowerment"--Publisher's description.

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The brand flip : Why customers now run companies and how to profit from it, Marty Neumeier

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Released
2015
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Title
The brand flip : Why customers now run companies and how to profit from it
Language
English
Publisher
New Riders
Released
2015
Format
Paperback
Pages
160
ISBN10
0134172817
ISBN13
9780134172811
Series
First published
2016
Original title
The Brand Flip: Why Customers Now Run Companies and How to Profit from It
Rating
4.3 out of 5
Description
"The rise of branding, now fueled by social media, has placed the future of companies firmly in the hands of customers. This is the brand flip, a pan-industry judo throw that's taking down some companies and raising others to the status of superstars ... Neumeier shows you how to make the leap to a consumer-driven future using a mixture of advice and tools presented in a lively graphic format. You'll learn how to make the flip from selling features to selling experience, from cost-based pricing to relationship-based pricing, from value protection to value creation, and from satisfaction to empowerment"--Publisher's description.