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'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
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Brilliant Customer Service, Debra Stevens
- Language
- Released
- 2010
- product-detail.submit-box.info.binding
- (Paperback)
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- Title
- Brilliant Customer Service
- Language
- English
- Authors
- Debra Stevens
- Publisher
- Pearson Education Limited
- Released
- 2010
- Format
- Paperback
- Pages
- 208
- ISBN10
- 0273738070
- ISBN13
- 9780273738077
- Series
- Rating
- 3.65 out of 5
- Description
- 'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.