Explore the latest books of this year!
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Debra Stevens

    Brilliant Customer Service
    Stand Out
    • We’re online and communicating all day, but with less and less impact. We need to build on what makes us human. Skills such as listening, socialising and storytelling have been lost in the world of digital and are needed more than ever, both personally and professionally. These soft skills give you the advantage in a changing world, allowing you freedom, flexibility and the ability to collaborate with others. Stand Out will get you ahead of the curve and give you the tools you need to rediscover your human skills so you can pursue your passions, achieve your goals and thrive in your career. 'Don't be left behind, this book is a must-read!'Kosta Christofi, Head of Leadership and Management Development, Reed in Partnership

      Stand Out
    • 'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.

      Brilliant Customer Service