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Customer Care Excellence

How to Create an Effective Customer Focus

Authors

Parameters

  • 288 pages
  • 11 hours of reading

More about the book

Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.

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Customer Care Excellence, Sarah Cook

Language
Released
2008,
Book condition
Good
Price
€3.59

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