Sold out
Parameters
- 320 pages
- 12 hours of reading
More about the book
Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.
Book purchase
Human Sigma, John Howland Fleming, Jim Asplund
- Language
- Released
- 2007
- product-detail.submit-box.info.binding
- (Hardcover)
We’ll email you as soon as we track it down.
Payment methods
We’re missing your review here.
- Title
- Human Sigma
- Subtitle
- Managing the Employee-Customer Encounter
- Language
- English
- Authors
- John Howland Fleming, Jim Asplund
- Publisher
- Gallup Press
- Released
- 2007
- Format
- Hardcover
- Pages
- 320
- ISBN10
- 1595620168
- ISBN13
- 9781595620163
- Series
- Rating
- 3.8 out of 5
- Description
- Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.