The Social Customer
How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers
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Book rating
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- 304 pages
- 11 hours of reading
More about the book
The social customer is your NEW customer, and if you fail to recognize this, they may choose to engage with someone else. Adam Metz offers a clear and actionable plan for attracting, connecting with, and retaining these customers. Investing in this content means dedicating time to implement its strategies effectively. The book emphasizes understanding why customers choose to do business with you and taking actions that encourage them to repeat that choice. Metz’s insights revolutionize your approach to customer relationships, streamlining your marketing efforts while enhancing customer loyalty. Viewing your social media followers merely as "users" overlooks their primary role as customers with diverse needs. Without a robust social media strategy, you risk losing them. Metz is known for his ability to align companies and customers, utilizing social media to drive revenue. His teachings provide essential knowledge for transforming your business, applicable regardless of the social media landscape. Even if platforms like Facebook and Twitter were to vanish, the principles outlined in this book remain relevant across all technologies. This is a vital resource for anyone looking to deepen their understanding of customer engagement in the digital age.
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The Social Customer, Adam Metz
- Language
- Released
- 2011
- product-detail.submit-box.info.binding
- (Hardcover)
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- Title
- The Social Customer
- Subtitle
- How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers
- Language
- English
- Authors
- Adam Metz
- Publisher
- McGraw Hill
- Released
- 2011
- Format
- Hardcover
- Pages
- 304
- ISBN10
- 0071759182
- ISBN13
- 9780071759182
- Series
- Tags
- Non-Fiction, Business, Business & Management, References & Manuals, Management & HR, Guides, Marketing and PR, Search, Training, Customers, SEO
- Rating
- 3.6 out of 5
- Description
- The social customer is your NEW customer, and if you fail to recognize this, they may choose to engage with someone else. Adam Metz offers a clear and actionable plan for attracting, connecting with, and retaining these customers. Investing in this content means dedicating time to implement its strategies effectively. The book emphasizes understanding why customers choose to do business with you and taking actions that encourage them to repeat that choice. Metz’s insights revolutionize your approach to customer relationships, streamlining your marketing efforts while enhancing customer loyalty. Viewing your social media followers merely as "users" overlooks their primary role as customers with diverse needs. Without a robust social media strategy, you risk losing them. Metz is known for his ability to align companies and customers, utilizing social media to drive revenue. His teachings provide essential knowledge for transforming your business, applicable regardless of the social media landscape. Even if platforms like Facebook and Twitter were to vanish, the principles outlined in this book remain relevant across all technologies. This is a vital resource for anyone looking to deepen their understanding of customer engagement in the digital age.