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- Title
- Operations Management
- Subtitle
- Improving Customer Service - Fourth Edition
- Language
- English
- Authors
- Richard Schonberger, Edward M. Knod
- Publisher
- Irwin Professional Publishing
- Released
- 1991
- Format
- Paperback
- Pages
- 926
- ISBN10
- 0256082405
- ISBN13
- 9780256082401
- Series
- Tags




